1. Eligibility for Returns
We accept returns under the following conditions:
- Items are defective, damaged, or incorrect upon delivery
- Request is made within 7 days of receiving the item
- Items are unused, unopened, and in original packaging
2. Non-Returnable Items
The following items are not eligible for return:
- Opened or used personal care products
- Perishable goods (e.g., food items)
- Items damaged due to misuse or improper handling
3. Return Process
To initiate a return:
- Contact us via email or phone with your order details
- Provide proof (photos/videos) of the issue
- Wait for confirmation and return instructions
4. Refund Policy
- Refunds will be processed once the returned item is received and inspected
- Refunds will be issued via the original payment method
- Processing time: 7–14 working days
5. Exchange Policy
We may offer exchanges for defective or incorrect items, subject to stock availability.
6. Return Shipping
1. Eligibility for Returns
We accept returns under the following conditions:
- Items are defective, damaged, or incorrect upon delivery
- Request is made within 7 days of receiving the item
- Items are unused, unopened, and in original packaging
2. Non-Returnable Items
The following items are not eligible for return:
- Opened or used personal care products
- Perishable goods (e.g., food items)
- Items damaged due to misuse or improper handling
3. Return Process
To initiate a return:
- Contact us via email or phone with your order details
- Provide proof (photos/videos) of the issue
- Wait for confirmation and return instructions
4. Refund Policy
- Refunds will be processed once the returned item is received and inspected
- Refunds will be issued via the original payment method
- Processing time: 7–14 working days
5. Exchange Policy
We may offer exchanges for defective or incorrect items, subject to stock availability.
6. Return Shipping
- If the return is due to our error, we will cover the shipping cost
- Otherwise, customers may be responsible for return shipping fees